With Ryanair announcing flights to Sarajevo and additional frequencies to Banja Luka, Wizz Air is definitely losing Bosnian market share, and its slowly making its way out of Bosnia and Herzegovina. In the past two years Wizz Air lost the trust of Bosnian customers due to constantly opening “new” routes, just to close them months or sometimes only weeks after, lack of transparency and very unhelpful customer service. In two years time Wizz Air started over 20 routes from Bosnia, just to close them all in less than a year.
Recently announced route reductions:
Basel – Banja Luka from 3 to 2 weekly flights
Basel – Tuzla from 3 to 2 weekly flights
Abu Dhabi – Sarajevo from 7 to 5 weekly flights
The only reason Abu Dhabi and London-Luton flights are not
canceled yet is due to subsidies provided by Sarajevo tourist board.
Wizz Air was named the worst short-haul airline by UK passengers in 2023. Passengers surveyed by consumer group (WHICH?) gave the Hungary-based carrier one star out of five for boarding experience, cabin environment and seat comfort. The budget airline’s seat pitch in standard economy is only 28 inches, two inches smaller than rival Ryanair. The airline’s overall customer score of 48% put it at the bottom of the ranking, below Ryanair (52%), Eurowings (53%) and British Airways (56%).
In December, the UK Civil Aviation Authority said it had significant concerns about Wizz Air’s “unacceptable” behavior as its passengers were far more likely to make escalated complaints than those of other carriers. The regulator also found that the airline was delaying paying money owed to passengers.
Source: Zahid Krkić
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